Refund and Cancellation Policy
At Arabian Skyline Tourism, we want to make sure you have the best experience. Please read our refund and cancellation policy carefully.
1. Booking Confirmation
When you book a tour with us, we send you a confirmation email. Please review your booking details carefully. If you notice any errors, let us know immediately.
2. Cancellation by You
For cancellations 7 days or more before your tour: You will receive a full refund.
For cancellations less than 7 days before your tour: We will charge a 50% cancellation fee, and you will receive a 50% refund.
For cancellations on the day of the tour or no-shows: No refund will be given.
3. Cancellation by Us
If we need to cancel your tour for any reason (e.g., weather conditions or other unforeseen circumstances), we will:
Offer you a full refund, or
Offer you another tour date, depending on your preference.
4. How to Cancel or Change Your Booking
To cancel or change your booking, please contact us as soon as possible:
By email: skylinetourismllc@gmail.com
By phone: +971 50 604 5813
5. Refund Process
Refunds will be processed within 7-10 business days to the original payment method.
If you paid by credit card, it may take additional time for the refund to appear on your statement.
6. Special Terms
Some tours, such as group packages or special events, may have different cancellation rules. Please check the details when you book these tours.
7. Contact Us
If you have any questions about our refund and cancellation policy, feel free to contact us:
Email: skylinetourismllc@gmail.com
Phone: +971 50 604 5814